We are Here to Help
We value your feedback and are committed to resolving any issues you may have. Our dedicated team is ready to assist you with any complaints or claims.
We address all client concerns. Submit complaints via email or phone. Expect acknowledgement within 24 hours. Our team reviews cases promptly. We aim for swift resolutions and updates throughout the process. Your feedback is valued.
Quick Resolution
Resolve your issues quickly: submit your complaint, receive confirmation, and have it addressed efficiently.
Submit complaint
Send your complaint or claim
Receive confirmation
Get confirmation of receipt
Issue resolved
Get your issue resolved
info@overseasinsurance.it
We are here to assist you with any complaints or inquiries.
Step 2 - Complaint to Ivass
If unsatisfied or no response within 45 days
IVASS – Consumer Protection Service
Via del Quirinale 21, 00187 Rome, Italy
Fax: +39 06 42133206
PEC: ivass@pec.ivass.it
Website: ivass.it
Via del Quirinale 21, 00187 Rome, Italy
Fax: +39 06 42133206
PEC: ivass@pec.ivass.it
Website: ivass.it
Step 3 - IVASS Insurance Arbiter
For disputes up to €50,000 (non-life insurance, excluding mandatory motor liability)
PEC: arbitroassicurativo@pec.ivass.it
Cost: Free | Decision: within 90 days
EU Online Dispute Resolution (ODR)
For online purchases by EU residents: ec.europa.eu
Portal : Ivass.it
Cost: Free | Decision: within 90 days
EU Online Dispute Resolution (ODR)
For online purchases by EU residents: ec.europa.eu
Portal : Ivass.it